Writing the Perfect Customer Service Email #INFOGRAPHIC

A single mishap can destroy a business relationship. Maybe you’ve used many marketing channels to establish, maintain, and nurture long-term relationships with customers and leads – almost on a one-to-one basis. But that single miscommunication can completely destroy your marketing efforts. How? It often happens when customer service emails are mishandled. Our latest infographic provides best practices for building your company’s reputation and demonstrating reliability even in crisis situations. Read more

Grid Planning your Email Newsletter Layout

Designing your email newsletter has always been an art. Well maybe we also need to add a bit of science and a lot of common sense. But it is still an art; there are so many choices you can make in content, timing, personalization. Also the way the final email will look can have many variations. We all know the presentation of your mail can have big impact on your results and conversions, but the effectiveness of your email newsletter begins one step before that: by planning your email layout. Read more

20 Ways to Skyrocket Your Reader Engagement

Sometimes you publish a post and put all your heart and soul into it and it falls flat. Sometimes the opposite happens. Something goes viral and you had no idea this would happen. Readers, eh? Who knows what they like? What pleases them? What sort of content do they want to like, tweet, pin, or +1? Read more

Free Tools to Refresh Your Blog Design

When it comes to our blogs, we place our full attention on making sure that our content is top notch, and rightly so. However, once we focus on WHAT we present, we tend to forget HOW we present it. That’s why I have compiled a list of examples of great looking blogs and tools that can help you make yours just as amazing. Read more